Refund policy
Returns & Refunds Policy
At All Laser Engraving, we comply with the Australian Consumer Law. If your product is faulty, damaged, not as described, or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund.
As many of our products are made to order or personalised, we do not accept returns or offer refunds for change of mind or where incorrect information, measurements, artwork or other customisation details have been provided or approved by the customer.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged during transit, or not what you ordered, please contact us within 7 days of receiving your order so we can assess the issue.
Please email sales@alllaserengraving.com.au with:
- Your order number
- A description of the issue
- Clear photographs of the product and any damage
If we determine that the item is faulty, damaged, or supplied incorrectly, we will, in accordance with Australian Consumer Law, repair, replace or refund the item.
Customised Products
As all personalised, custom engraved and made-to-order products are manufactured specifically for each customer, we do not accept returns or offer refunds for:
- Change of mind
- Incorrect information, spelling, measurements or artwork supplied by the customer
- Colour, font or design selections approved by the customer prior to manufacture
Please carefully review all customisation details before placing your order, as production will proceed using the information provided.
Non-Custom Products
For standard, non-personalised products, returns and refunds are provided in accordance with your rights under the Australian Consumer Law. We do not offer refunds or exchanges for change of mind unless otherwise required by law.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
If a product has a major fault, is significantly different from its description, is not fit for its intended purpose, or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund.
Return Process
To start a return, please follow the above instructions to contact us and provide details by email.
If a return is approved, we will provide instructions on how and where to return the item. Products returned without prior approval may not be accepted.
Contact Us
For any questions regarding returns or refunds, please contact us at: